In a year where Artificial Intelligence dominates headlines, explore its impact on the non-profit sector. Matakite Online Trust of New Zealand along with its proud supporters including Shanti Niwas Charitable Trust, Altis Consulting, Seva Charitable Trust, Disha NZ, The Indian News and Bharatiya Mandir, invites you to join our expert panel on October 26th in Auckland. We’ll tackle crucial topics, from AI’s influence to digital inclusion.

Discover insights into your constituents’ future, social cohesion, algorithmic ethics, digital identity, and game-changing tools. No expertise required – just a passion for change. Secure your spot with a $35 deposit, reimbursable after attendance.

Don’t miss this chance to shape the non-profit future with AI and tech. Your perspective matters. Be part of the conversation!

Save the Date:

Date: October 26th, 2023, Thursday

Time: 9:30 am – 3:00 pm

Venue: Sandringham, Auckland (Exact venue details shall be emailed upon registration)

Who Should Attend?

Leaders, visionaries, learners, volunteers, futurists – all welcome, including skeptics!

Let’s ignite innovation together!

Please use the link to register: https://matakitetrustnz.org/events/ailluminate/

The post Ailluminate – a Workshop on AI and its relevance on non-profits first appeared on Matakite Online Trust of New Zealand.

1. AI-Powered Content Moderation: Advanced algorithms, fuelled by artificial intelligence, have the ability to sift through vast amounts of online content in real-time. These algorithms can spot patterns of hate speech, offensive language, and abusive behaviour, notifying administrators to take prompt action. Through ongoing learning from new instances, machine learning models evolve over time, making them progressively more effective.

2. Natural Language Processing (NLP) Filters: NLP algorithms are custom-made for understanding and interpreting human language, making them perfect for identifying offensive or harmful content in text. These filters can grasp context, nuances, and sentiment, allowing them to uncover even subtly veiled hate speech or misinformation.

3. Sentiment Analysis Tools: Sentiment analysis tools gauge the emotional tone of a piece of text, aiding in the assessment of whether it holds positive, neutral, or negative sentiment. By flagging content with negative sentiment, these tools can zero in on instances of hostility or aggression.

4. Behavioural Analysis Algorithms: These algorithms dissect user behaviour patterns to pinpoint accounts that consistently engage in trolling or abusive conduct. By recognising repeated patterns of harassment, platforms can proactively take measures to mitigate potential harm.

5. Fact-Checking Algorithms: In an era of misinformation, fact-checking algorithms play a pivotal role in verifying the accuracy of online content. These tools cross-reference information against trusted sources to ascertain its authenticity, empowering users to make well-informed decisions.

6. Community Reporting Systems: Digital platforms frequently include reporting features that empower users to highlight harmful content. These reports initiate a review process, during which the content is evaluated against community guidelines. While not exclusively reliant on AI, these systems are crucial for maintaining safe spaces.

7. Conversation Moderation Bots: Bots equipped with natural language processing capabilities can actively engage in online discussions, intervening when conversations take a toxic turn. These bots can defuse tense situations and encourage constructive dialogues.

8. User Profiling and Identification: Algorithms can scrutinise user profiles, behaviour, and interactions to spot suspicious or malicious accounts. By identifying potential trolls or harmful actors, platforms can take preemptive measures.

9. Media Authenticity Verification Tools: With the surge of deepfakes and manipulated media, authenticity verification tools utilise AI to dissect images, videos, and audio for signs of tampering, helping quell the spread of falsified information.

10. Social Listening Platforms: These platforms monitor social media channels and online communities to detect emerging trends, topics, and potential threats. By tracking keywords and sentiments, they offer valuable insights into areas of concern.

Matakite Online Trust of New Zealand, in collaboration with various stakeholders, is at the forefront of integrating these digital tools and algorithms into their mission to craft safe and harmonious online spaces. As technology continues to evolve, these innovative solutions hold the potential to reshape the digital landscape into one that champions empathy, respect, and positive interactions.

The post Empowering Safe Online Spaces: Matakite Online Trust’s Innovative Mission first appeared on Matakite Online Trust of New Zealand.

Greetings, dear readers! We are thrilled to bring you an exclusive insight into a recent conversation that took place between our Chief Digital Officer, Dr. Vinay Karanam, and the inspiring Mrs. Woman of Universe New Zealand 2022 Mrs. Nishi Ranathunga. The focus of this engaging discussion was none other than the vital subject of online safety, particularly concerning women and elders who often face emotional distress due to trolls and cyberbullying on social media platforms.

As the Chief Digital Officer of Matakite Online Trust, Dr. Vinay Karanam has dedicated his career to fostering a safer and more positive online environment for individuals of all ages. Having spearheaded numerous technological initiatives aimed at curbing online harassment and bullying, Dr. Karanam’s expertise is invaluable in addressing the challenges faced by women and elders online.

A Thought-Provoking Conversation

The meeting between Dr. Karanam and Mrs. Woman of Universe New Zealand 2022 was a synergy of two minds committed to bringing about change in the digital sphere. With a shared passion for empowering individuals to stay safe and thrive online, the duo delved into various aspects of online safety and its relevance in today’s interconnected world.

Understanding the Challenges

Mrs. Woman of Universe New Zealand 2022, a prominent advocate for women’s rights and mental health, highlighted the distressing experiences that many women and elders encounter on social media platforms. The rise of online trolls and bullies can lead to emotional harm and distress, undermining the positive impact of digital communication.

Dr. Karanam acknowledged these challenges, emphasizing the need for a comprehensive approach to online safety that blends technology, education, and community engagement.

Technological Solutions for a Safer Online Space

In their discussion, Dr. Karanam shared some of the innovative technological solutions that Matakite Online Trust has been developing to combat online harassment and bullying:

1. AI-Powered Content Moderation: Advanced AI algorithms can automatically detect and flag offensive or harmful content, allowing platforms to take swift action against trolls and bullies.
2. Privacy Controls and Reporting Tools: Empowering users with robust privacy settings and intuitive reporting tools can give them more control over their online experience and enable them to report abusive behavior effectively.
3. Keyword Filters and Comment Moderation: Implementing keyword filters and comment moderation tools can prevent offensive language and unwanted interactions, fostering a more positive online environment.
4. Digital Empowerment Workshops: Hosting workshops and webinars to educate users, especially women and elders, about online safety best practices, recognizing potential threats, and building resilience against cyberbullying.
5. Community Support Networks: Establishing dedicated online support groups and communities where individuals can share their experiences, seek guidance, and offer mutual support in times of distress.

Staying Safe and Happy Online

Both Dr. Karanam and Mrs. Woman of Universe New Zealand 2022 agreed that a combination of technological advancements and individual awareness is key to ensuring online safety. Here are some tips they shared for everyone, regardless of age or gender:

1. Educate Yourself: Stay informed about the latest online safety measures and best practices to protect yourself and your loved ones.
2. Use Strong Privacy Settings: Adjust your privacy settings on social media platforms to control who can view your content and interact with you.
3. Think Before You Share: Be cautious about the information you share online, especially personal details that could make you vulnerable.
4. Report and Block: Don’t hesitate to report any abusive or harassing behavior. Most platforms have reporting mechanisms that can help enforce community guidelines.
5. Cultivate Digital Resilience: Develop the ability to brush off negative comments and focus on the positive aspects of online interactions.

In closing, the conversation between Dr. Vinay Karanam and Mrs. Woman of Universe New Zealand 2022 Mrs. Nishi Ranathunga serves as a reminder that the digital world, when harnessed responsibly, can be a powerful tool for positive change and empowerment. By embracing technological solutions and promoting digital literacy, we can create a safer and more welcoming online environment for everyone.

Stay tuned for more insights and updates from Matakite Online Trust as we continue our mission to make the digital landscape a place where trust, respect, and kindness flourish. Together, we can make a difference in the way we navigate and enjoy the online realm.

Until next time,

Matakite Online Trust of New Zealand

The post Empowering Online Safety: A Conversation with Mrs. Woman of Universe New Zealand 2022 first appeared on Matakite Online Trust of New Zealand.

In the fast-paced and digitally-driven world we live in today, maintaining strong connections with friends and family has become more crucial than ever. As we juggle our personal and professional responsibilities, it’s easy to overlook the importance of nurturing these relationships. However, research and personal experiences alike consistently highlight the invaluable role that connections with loved ones play in fostering good mental health. In this article, we will explore why connecting with friends and family is essential for your well-being and provide insights into how you can strengthen these bonds.

The Science of Connection and Mental Health

Human beings are inherently social creatures. From an evolutionary perspective, our survival has always depended on forming connections and bonds with others. When we connect with loved ones, our brains release oxytocin, often referred to as the “love hormone,” which promotes feelings of trust, bonding, and emotional security. This chemical response has a direct impact on our mental health, helping to reduce stress, anxiety, and depression.

Research has shown that individuals with strong social connections are less likely to experience mental health issues. The presence of a support network can provide a buffer against the challenges life throws our way. Whether it’s a friendly chat, a shoulder to lean on, or a heartfelt laugh, these interactions contribute to a positive feedback loop that nurtures our mental well-being.

The Benefits of Connecting

1. Stress Reduction: Engaging with friends and family can help reduce the levels of stress hormones in our bodies. Sharing our thoughts, concerns, and experiences with someone who cares can provide a sense of relief and emotional release.
2. Enhanced Mood: Spending time with loved ones can trigger the release of dopamine and serotonin, neurotransmitters that play a pivotal role in regulating our mood and happiness.
3. Sense of Belonging: Connecting with friends and family instills a sense of belonging, which in turn boosts self-esteem and self-worth. Knowing you are part of a supportive network can provide a deep sense of validation and acceptance.
4. Coping Mechanisms: During tough times, the advice, empathy, and perspectives offered by friends and family can be invaluable in helping us navigate challenges and build effective coping strategies.
5. Loneliness Prevention: Regular interactions with loved ones help combat feelings of loneliness, which is linked to various mental health issues, including depression and anxiety.

Nurturing Connections in the Digital Age

In our digitally connected world, it’s essential to strike a balance between virtual interactions and face-to-face connections. While social media and messaging apps provide convenient ways to stay in touch, they should not replace the warmth of in-person interactions. Here are some strategies to consider:

1. Quality Time: Set aside dedicated time to spend with your loved ones. Whether it’s a weekly family dinner or a video call with a friend, prioritize these interactions as you would any other commitment.
2. Active Listening: Show genuine interest in what your loved ones have to say. Active listening fosters deeper connections and shows that you value their thoughts and emotions.
3. Create Traditions: Establishing traditions, whether it’s a monthly game night or an annual reunion, provides something to look forward to and strengthens your bond.
4. Be Vulnerable: Opening up about your own experiences and feelings encourages others to reciprocate, deepening the emotional connection.
5. Unplug Together: Consider unplugging from digital devices when spending time with friends and family. This practice allows for more meaningful and distraction-free interactions.

Matakite Online Trust’s Impactful Initiative: NZ Hangouts Online

In the heart of New Zealand, a remarkable initiative by Matakite Online Trust is making waves in the effort to combat social isolation and promote connectivity among seniors and individuals with special abilities. The NZ Hangouts Online platform, spearheaded by the trust, is providing a lifeline for those who may find it challenging to engage in conventional social interactions. By leveraging the power of technology, NZ Hangouts Online offers a safe and user-friendly virtual space where these individuals can communicate and connect with their loved ones, regardless of physical limitations or geographical distances.

The impact of this initiative cannot be understated. It’s a beacon of light for seniors who may be feeling isolated and disconnected from their families and friends due to various reasons, such as mobility constraints or living far away. Additionally, for individuals with special abilities, NZ Hangouts Online opens up a world of possibilities, enabling them to participate in social interactions that might have been otherwise difficult or inaccessible. The initiative aligns perfectly with the understanding that strong connections are essential for maintaining good mental health, and NZ Hangouts Online is facilitating just that.

By registering on nzhangouts.online, you not only gain access to a valuable platform that fosters connections but also become a part of a larger movement that prioritizes inclusivity and compassion. Matakite Online Trust’s dedication to improving the lives of these individuals is commendable, and the NZ Hangouts Online initiative stands as a testament to their unwavering commitment. Join hands with this noble cause today and help spread the message that no one should have to face social isolation alone. Let’s build bridges, break barriers, and forge connections that enrich lives and contribute to the overall well-being of our communities.

In Short

In a world that often emphasizes individualism and self-sufficiency, it’s crucial to remember that connecting with friends and family is not a luxury but a necessity for good mental health. These relationships provide emotional support, enhance our mood, and contribute to a sense of belonging and purpose. By prioritizing and nurturing these connections, we can pave the way for a happier and more fulfilling life. So, reach out, listen, share, and create lasting memories with the people who mean the most to you. Your mental well-being will thank you for it.

The post The Vital Link: Connecting with Friends and Family for Sound Mental Health first appeared on Matakite Online Trust of New Zealand.

Background

In today’s technologically advanced world, the digital landscape has become an integral part of our daily lives. The increasing prevalence of social media platforms and digital communication channels has connected people like never before. However, with this interconnectedness comes the risk of misinformation, hatred, and cyber threats. This technical report blog highlights the crucial role of digital cybersecurity, social media presence, and sound IT architecture in curbing misinformation, securing cultural values, and stopping hatred towards certain communities, religions, and ethnicities, with a specific focus on Hindu temple vandalization and terrorist activities. Additionally, we will explore the efforts of Matakite Online Trust of New Zealand in digitally transforming communities and fostering social and cultural resilience through robust digital tools.

The Rise of Misinformation and Hate Crimes

The digital age has brought with it an unprecedented amount of information readily available at our fingertips. However, it has also led to the proliferation of misinformation and hate speech. Misinformation spreads like wildfire through social media, leading to the distortion of facts and fostering a hostile environment. Hate crimes, including the vandalization of religious sites like Christchurch Mosque attack, Hindu temples in the recent past, are often fueled by online hate speech and misinformation. This threatens the social fabric and cultural values of diverse communities.

The Role of Digital Cybersecurity

Digital cybersecurity plays a pivotal role in safeguarding communities from cyber threats and misinformation. Robust cybersecurity measures protect sensitive information, maintain data integrity, and prevent unauthorized access to digital platforms. For religious institutions like Hindu temples, implementing cybersecurity measures helps ensure that their online presence remains secure, thus protecting their followers and preserving the sanctity of their practices. Cybersecurity also aids in preventing misinformation campaigns that may incite hatred and violence against certain communities.

Importance of Social Media Presence

Social media platforms have become powerful tools for communication and information sharing. By maintaining a strong social media presence, communities can promote accurate information, counter misinformation, and foster dialogue among their followers. Engaging positively with the online community helps to dispel stereotypes and prejudices, creating an atmosphere of mutual respect and understanding.

Securing Cultural Values and Countering Hatred

Sound IT architecture plays a crucial role in securing the digital infrastructure of cultural institutions and communities. By establishing secure networks and employing encryption techniques, cultural values can be safeguarded, preventing potential attacks on their digital assets. IT architecture also aids in monitoring and combating hate speech, ensuring that the online environment remains respectful and inclusive.

To strengthen digital security practices and protect against cyber threats, communities can adopt various measures.

• Ensure an authentic website with robust security features.
• Implement Secure Sockets Layer (SSL) certificates for encrypted data transmission.
• Use a domain-based email system to enhance authenticity and protect against phishing attempts.
• Verify social media channels with blueticks or badges to establish trust and credibility.
• Regularly update and index the website on search engines for visibility to the intended audience.
• Conduct frequent audits and vulnerability assessments to identify and address potential weaknesses in the digital infrastructure.

By incorporating these digital security practices, communities can fortify their online presence and mitigate the risks of misinformation, cyberattacks, and hatred propagated through digital channels.

Matakite Online Trust: Empowering Communities Digitally

The Matakite Online Trust of New Zealand has emerged as a leading force in fostering social and cultural resilience through sound digital tools. By providing support and guidance, the trust empowers communities to embrace digital transformation responsibly. Through educational initiatives, Matakite Online Trust educates communities about cybersecurity, promoting responsible social media usage and countering misinformation.

Summary

In succinct, the importance of digital cybersecurity, social media presence, and sound IT architecture cannot be overstated in today’s digital age. These measures are crucial in curbing misinformation, securing cultural values, and countering hatred towards certain communities, religions, and ethnicities. As witnessed in the case of Hindu temple vandalization and other terrorist activities, a digitally resilient community is better equipped to safeguard its values and respond to challenges effectively. Organizations like Matakite Online Trust of New Zealand have been at the forefront of empowering communities through digital transformation, thereby fostering social and cultural resilience in the face of evolving digital challenges. Together, through responsible digital practices, we can build a more inclusive and secure digital landscape for all.

Reach out to us today!, in exploring how we could support each other in building a strong and resilient communities in Aotearoa.

The post Empowering Communities: Strengthening Digital Cybersecurity and Resilience Against Misinformation first appeared on Matakite Online Trust of New Zealand.

Is this the end of the times tables?
We have seen or heard about the developments in artificial intelligence, machine learning and the development of algorithms. Some of you will have read science fiction novels or watched movies that lead us to worry about the development of “intelligent” machines. Some of this is exciting and amazing and some of it is downright scary.

As organisational leaders, how are we portraying these developments to our communities and our children? Is it Brave New World or the Terminator?
Actually artificial intelligence (AI) is a broad transdisciplinary field which
incorporates logic, statistics, cognitive psychology, decision theory,
neuroscience, linguistics, cybernetics, and computer engineering. For quite some time machine learning (ML), an AI subdiscipline, has provided us with tools that allow us to make Internet searches, create e-commerce sites, make recommendations for goods and services, image and speech recognition, sensor technologies, robotic devices, and cognitive decision support systems (DSSs).

While these tools are nothing new to internet users, we seem to have suddenly crossed to a new level of machine learning where a few well-constructed questions to a machine, can provide answers for us, within seconds. Some philosophical thinkers are predicting that this kind of artificial intelligence could be just as transformational as other general-purpose technologies, such as steam engines, railroads, electricity, electronics, and the Internet. Some believe that AI will be a turning point for education, research, for health monitoring and even how we are gainfully employed. Maybe this might result in job displacement, automation and a whole new role for “teachers” and students.

I have been future focused since I joined the workforce in the early 1980s and published a journal article about the future of work. In the 1990s I completed a masters degree looking at the future of virtual reality and its implications for education. Now in 2023 I am looking again at the impact of artificial intelligence on education. And yes I do think it will be game changer, just like previous developments in science and technology.
But is it to be embraced or censored?

If you are a parent or caregiver for a young learner what do you need to know? This is not the end of education as we know it! Teachers may have to adapt but that’s business as usual. So what if students can easily find answers to research questions? Teachers will simply adapt to a new way of questioning. Instead of assessing whether students can find answers to questions, maybe we ask them to critique the answers provided by AI applications. If facts and historical records are easily sourced, then students have more time to analyse, learn lessons and contemplate future choices. People with learning disabilities may benefit from alternative ways of presenting information; hearing and listening rather than reading, for example. We will embrace creativity rather than rewarding rote
learning.

And I’m going out on a limb here by questioning why do we place major
importance on the rote learning of the times table? When was the last time you actually needed to work out seven times nine in your head? It’s a clever trick but is it the be all and end all of understanding mathematics? Maybe we would liberate a whole host of young learners if we simply showed them where to find such information (calculators) and focused on the interpretation of mathematical theories. Some older people will remember the abacus, but we don’t need to use it now!

In conclusion, I see artificial intelligence as just a new learning tool. It could be scary but for now, it’s an aid towards free thinking, analysis, creativity,
interpretation skills. By giving us speedy answers to questions, we gain time for contemplation and interpretation. In other words we can use our brains to ensure we are the masters and not the slaves!

The post Why do we need to know about artificial intelligence? first appeared on Matakite Online Trust of New Zealand.

Artificial Intelligence (AI) has become a buzzword in the world of digital transformation. AI is being used to automate processes, improve decision-making, and create personalized experiences for customers. The potential of AI to transform businesses is immense, and many organisations are exploring ways to leverage this technology to gain a competitive advantage.

What is AI?

AI is the ability of machines to perform tasks that would typically require human intelligence. This includes tasks like recognising speech, understanding natural language, and making decisions based on data. AI systems are powered by algorithms that allow them to learn from data and improve their performance over time. There are three types of AI: narrow or weak AI, general AI, and superintelligence.

Narrow or weak AI is the most common type of AI and is designed to perform specific tasks like image recognition or language translation. General AI is a hypothetical form of AI that would have the ability to perform any intellectual task that a human can. Superintelligence is a form of AI that would be capable of surpassing human intelligence in all areas.

The Role of AI in Digital Transformation

Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how organisations operate and deliver value to customers. AI is a key enabler of digital transformation, providing the ability to automate processes, gain insights from data, and deliver personalised experiences to customers.

AI can be used to automate routine tasks, freeing up employees to focus on higher-value tasks like innovation and creativity. AI can also be used to analyse data to identify patterns and make predictions, enabling organisations to make data-driven decisions.

In addition, AI can be used to create personalised experiences for customers, improving engagement and driving loyalty. For example, AI-powered chatbots can be used to provide customers with personalised recommendations and support, while AI-powered product recommendations can help customers find products that are tailored to their preferences.

Challenges in Implementing AI

Despite the potential benefits of AI, there are challenges in implementing this technology. One of the biggest challenges is the lack of understanding of how AI works and the fear that it will take over jobs. This fear is largely unfounded, as AI is designed to augment human intelligence, not replace it. Organisations need to educate their employees about AI and its potential to improve their work.

Another challenge is the lack of quality data. AI systems require large amounts of high-quality data to learn from. If the data is incomplete or biased, the AI system may not be able to make accurate predictions or recommendations. Organisations need to ensure that their data is accurate and unbiased.

Summarily,

AI is a key enabler of digital transformation, providing organisations with the ability to automate processes, gain insights from data, and deliver personalised experiences to customers. While there are challenges in implementing AI, these can be overcome with education, training, and a focus on data quality. Organisations that embrace AI will be better positioned to compete in the digital age and deliver value to their customers.

The post AI and its role in digital transformation first appeared on Matakite Online Trust of New Zealand.

Limited access to technology: One of the primary barriers to digital inclusion among senior citizens is limited access to technology. Many seniors do not have access to smartphones, laptops, or tablets, which can limit their ability to participate in digital activities. Even if they do have access to technology, they may not have the necessary skills or knowledge to use it effectively.

Physical limitations: Many seniors also face physical limitations that can make it difficult for them to use technology. For example, they may have difficulty seeing small text on screens or using a mouse or keyboard. In some cases, they may have limited mobility, which can make it difficult to use a device or navigate the internet.

Lack of digital literacy: Another major challenge is a lack of digital literacy. Many seniors have limited experience with technology and may not be familiar with basic concepts such as email, social media, or online shopping. This can make it difficult for them to access information, communicate with friends and family, or carry out everyday tasks.

Financial constraints: The cost of technology can also be a significant barrier to digital inclusion. Many seniors live on fixed incomes and may not be able to afford the latest devices or internet plans. This can limit their access to information, services, and opportunities that are available online.

Social isolation: The Covid-19 pandemic has highlighted the importance of digital technology in maintaining social connections. However, many seniors are at risk of social isolation, which can be exacerbated by a lack of digital inclusion. Without access to technology, seniors may struggle to stay connected with friends and family, leading to loneliness and isolation.

Addressing the challenges: While there are significant challenges in promoting digital inclusion among senior citizens, there are also several solutions. Digital literacy programs can provide seniors with the skills and knowledge needed to access and use technology effectively. Programs that provide access to low-cost or free devices and internet plans can also help to address financial barriers. Finally, community-based programs that promote social connections and support can help to mitigate the risk of social isolation.

In conclusion, digital inclusion is essential for full participation in today’s society. However, many seniors in New Zealand face significant challenges that can limit their access to technology. Addressing these challenges will require a multifaceted approach that includes education, access to devices and services, and community-based support. By promoting digital inclusion among senior citizens, we can ensure that all members of our society can fully participate in the digital world.

The post Challenges in digital inclusion program in the senior communities of New Zealand first appeared on Matakite Online Trust of New Zealand.

Cognitive bias is the tendency to make judgments or decisions based on our beliefs and preferences, rather than objective facts. It can affect our perceptions, decision-making processes, and ultimately, the success of our digital transformation initiatives. In this blog, I want to help you to identify whether cognitive bias is an obstruction to your organisation’s digital transformation.

Firstly let’s talk digital transformation. Simply put it, means looking at the way you do things today, and identifying whether they can be done more efficiently, more productively, more effectively by using a technological solution.

Evidences from NZ Hangouts Program

At Matakite Trust Online, we have been working with non-profit organisations in New Zealand to help them with their digital transformation initiatives. One program that we have been involved in is the NZ Hangouts program. During the pandemic, the SeniorNet Federation realised they could not deliver digital learning in a face to face environment. Older people, of course, did not want to put their health at risk with face to face learning. Almost overnight, we created an online platform that allowed any seniornet member, regardless of physical location, to join online learning sessions presented every single day!

In presenting this concept throughout the country we encountered examples of how cognitive bias impacted on digital transformation initiatives. Here are some examples:

Confirmation Bias: Confirmation bias is the tendency to seek out and interpret information in a way that confirms our existing beliefs or hypotheses. In the context of digital transformation, this can manifest as a reluctance to try new technologies or approaches because they don’t align with our current beliefs or practices. We have seen this play out in the non-profit sector, where organisations are hesitant to invest in new technology because they believe it will be too expensive or too difficult to implement.

Anchoring Bias: Anchoring bias is the tendency to rely too heavily on the first piece of information we receive when making a decision. In the context of digital transformation, this can manifest as a reliance on outdated technology or processes because they have been in place for a long time. We have seen this play out in the non-profit sector, where organisations are hesitant to adopt new technologies because they have been using the same processes for years.

Bandwagon Effect: The bandwagon effect is the tendency to do something because others are doing it, rather than because it is the best course of action. In the context of digital transformation, this can manifest as a rush to adopt new technologies without fully understanding their potential impact. We have seen this play out in the non-profit sector, where organisations feel pressure to adopt new technologies because their peers or competitors are doing so.

Addressing Cognitive Bias in Digital Transformation

Cognitive bias can have a significant impact on digital transformation initiatives, but there are ways to address it. Here are some strategies that you could use to mitigate the effects of cognitive bias:

1. Create a culture of experimentation through a pilot approach: Call your project a pilot and give it a defined time frame to gather your evidence. We call this the “nothing to lose” approach. By making this a project you could probably find a funder.
2. Challenge assumptions: Encourage volunteers to question their own assumptions and beliefs, and to consider alternative viewpoints. Use a survey to find out what people’s assumptions might be and then seek out examples and evidence for your transformational plans.
3. Seek out diverse perspectives: Encourage volunteers from diverse backgrounds to participate in a working party. Present their viewpoints to your decision makers. Use endorsements and case studies from other organisations.
4. Use data to inform decisions: Use data and analytics to make decisions, rather than relying on gut instinct or anecdotal evidence. Point out legislative requirements such as the Privacy Act, health and safety etc which can be mitigated through the wise use of technology.

At Matakite Trust Online, we are committed to helping non-profit organisations in New Zealand navigate the complexities of digital transformation. By addressing cognitive bias and adopting a data-driven approach, we believe that you can achieve your digital transformation goals and continue to make a positive impact in your communities.

The post Cognitive bias in digital transformation in New Zealand: examples from the non-profit sector first appeared on Matakite Online Trust of New Zealand.

The COVID-19 pandemic has had a significant impact on the non-profit sector, forcing organisations to adapt to new ways of engaging with their communities. With social distancing measures in place, the use of virtual communities became relatively common place. In this blog, we will discuss you might use a virtual community post-COVID.

What is A Virtual Community?

The concept of online communities was first championed by Howard Rheingold in the 1980s. Howard has since re-imagined the virtual community concept calling it The New Power of Collaboration. “Acknowledging the importance of collaboration with our stakeholders and how to participate has suddenly become not only an individual survival skill but a key to large scale social change.” Howard Rheingold.

While many older people have been digitally excluded, those involved in the non-profit sector recognise that digital inclusion has benefits for all, regardless of their age. And now is the right time to motivate our workers, volunteers, donors, supporters, passionate friends, and philanthropists to be inside the digital tent with our particular cause. Bringing together all these interested and committed supporters into one space, and to give them a voice, is the purpose of building a virtual community.

We are often asked whether a website, social media, online newsletters, or webinars are not sufficient for generating relationships with our supporters. Unfortunately, these online tools alone do not build the relationships necessary for creating a community of interested people. On their own, and without the input of a skilled communication expert, they lack the interactivity that defines a “relationship” or a real community. In fact, some of our supporters do not wish to engage through social media applications. In addition, what we see or read through social media can provide us with a warped concept of how we are seen by all audiences. There is substantial clutter in the social media market and it’s an expensive exercise to engage experts in all available media.

How could a virtual community benefit your organisation today

1)Engagement

In the physical world, we brought people together in face-to-face meetings, special events, an annual conference, donor visits. While these are still ideal ways of communicating, they can be replicated in a virtual environment where no one worries about health issues.

In the virtual community, individual relationships are created through online sessions and meetings, forums, special interest groups and online events. A key advantage online is that some of these are time specific interactions, and some can be accessed at a time suitable for the participant.

2)Devolved Power

The power to drive and manage the community is no longer the sole responsibility of the organisation’s CEO, administrator or communications manager. Instead, the members of the community are just as able to select topics of interest, manage issues, share their experiences, and tell stories. This could lead to some efficiencies within the organisation. It requires a cultural change and a confident Board to release control.

3)Front Footedness

You no longer need to wait for your next face to face get together to address a crisis, challenge, or issue. If you schedule an online learning session on a regular basis you can easily raise or address any issues while they are still relevant. And your members can alert you to an issue or growing problem. People can react, share, communicate or provide feedback at a time suitable to them.

4)Sociability

We must not forget that human beings in general need social contact. During the covid pandemic in particular, many older people became socially isolated, sometimes by choice. An online community provides the ability for social gathering with like-minded people.  A pilot undertaken by the SeniorNet Federation in 2021- 2022 found that older people would join in a daily session from their armchairs, from cars, from libraries and even a hospital bed! People feel more confident and reassured when they are in a comfortable and safe environment.

“During lockdown this was my lifeline to the outside world” – a comment from a participant in the SeniorNet pilot programme

5)Culture Building

Organisational culture is the collection of values, beliefs, ethics, and attitudes that characterise your organisation. Often, it’s described in your values and mission statement but sometimes that’s where it stays and is only reviewed at strategic planning sessions. In a virtual community you can live and breathe life into your culture and even adapt and evolve through the input of your supporters and those you serve.

6)Addressing motivation

Being motivated is one of the most important solutions to digital inclusion. Whether it’s the fear of missing out, or the desire to socialise, some people will see your virtual community as the motivation they need to be digitally included. It’s about learning and not teaching! In the virtual community, people learn from each other, not from a “teacher”. Encourage people to share their own experiences without critique. Keep your learning sessions engaging with lots of opportunity for feedback, polite commentary, and questions. Keep it short. Our attention spans are short, and our Wi-Fi access might be curtailed. Do not aim for perfection because it will be unachievable. Technical glitches, interruptions and forgetfulness only emphasise that your presenters and participants are human.

I’m persuaded so how do we start?

Happily, the SeniorNet Federation has already piloted an online community for older people. The learnings from that pilot have allowed the Matakite Online Trust of New Zealand to create the environment for a virtual community to suit our local non-profit organisations, charities, incorporated societies, federations, or advocacy groups. Visit  NZ Hangouts Online  to see a template for your organisation’s virtual community.

We have made it easy to register and to participate by providing everything necessary within one virtual location. No need for complicated explanations, downloads, or university degrees.

You will need to assign an administrator whose job is to:

• Monitor content (ensure it meets your standards and values)
• Monitor the chat bot and the forum and answer any questions
• Facilitate gatherings and host or introduce special events and learning sessions
• Prepare and promote a regular programme and encourage participation
• Report on data received for your own accountability reports

Features

1. A simple registration process accessed through your own website will gather some basic data and allow participants to set up their own online profiles or persona
2. A chat bot answers some preliminary questions
3. An accessibility feature improves readability, contrasts, and font size
4. A forum encourages feedback, questions, comments, recommendations and enables conversations or special interest groups. You can identify your most active participants.
5. A calendar enables participants to book a session as an attendee or a presenter and creates a simple hyperlink for the session. No external downloading needed.
6. A meeting room can be booked for events, presentations, learning sessions, meetings or social get togethers. Sessions are recorded and automatically uploaded to the library
7. A searchable library hosts your previously recorded sessions and resources
8. Data gathering. We can provide you with useful data about your virtual community and its participants. You can harness the data to understand what motivates your participants and provide them with topics that address their interests and needs.

Our Offering to You

Your virtual community needs to be identifiable with its own branding, language and culture. NZ Hangouts Online can be installed in your own name, within your own website, with the same look and feel as the rest of your organisational imagery. With one simple link, your participants enter the registration page and from there they can access all the features of your online community without leaving your website home. All they need to know is how to be online, how to find your website, and then how to click one link. The rest is completely intuitive, but we have developed a series of short explanatory videos if needed and answers to the most commonly asked questions.

Thanks to our own fundraising efforts we can hand-hold you through the preliminary process. It’s in our interests to make this as streamlined as possible but because of prior extensive piloting we have already addressed barriers and complications.

Conclusion

The COVID-19 pandemic has had a significant impact on the non-profit sector, but it has also provided an opportunity for organisations to adapt and innovate. Virtual communities have become a critical tool for non-profit organisations to engage with their supporters and continue their important work. Talk to us about implementing our Virtual Community Platform within your own website.

The post Create Your Own Virtual Community in a Post COVID Environment! first appeared on Matakite Online Trust of New Zealand.